Shipping policy

Shipping Policy

Last Updated: [DATE]

Thank you for shopping with trenvya.com. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully to understand how we process and deliver orders.

1. Order Processing Time

All orders are processed within 24 hours, after payment confirmation.

Orders are typically processed on:

Monday to Saturday
Excluding public holidays and special closure days

Please note:

Orders placed after business hours may be processed on the next working day.
During sales, festivals, or high-demand periods, processing times may be slightly longer.

2. Shipping Methods Available

We work with trusted courier and logistics partners to ensure reliable delivery.

Available shipping methods may include:

Standard Shipping
Express Shipping (if available)
Cash on Delivery (COD) (if applicable)

Shipping options available for your location will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery timelines are:

Metro Cities: [DELIVERY DAYS]
Other Cities and Towns: [DELIVERY DAYS]
Remote Areas: [DELIVERY DAYS]

Please understand that delivery timelines are estimates and may vary due to:

Courier delays
Weather conditions
Public holidays
Operational disruptions
Incorrect shipping details provided by customers

4. Shipping Costs

Shipping charges are calculated based on factors such as:

Delivery location
Order weight or size
Selected shipping method

Shipping fees (if applicable) will be clearly displayed at checkout before payment.

We may also offer:

Free shipping on eligible orders
Promotional shipping discounts during special campaigns

5. Tracking Information

Once your order is shipped, you will receive:

A shipping confirmation email or message
Tracking details and courier information

Tracking updates may take up to [TRACKING UPDATE TIME] to appear after dispatch.

If you do not receive tracking information, please contact us at [EMAIL ADDRESS].

6. Delivery Issues and Delays

While we aim for timely delivery, delays may occasionally occur due to circumstances beyond our control.

If your order is delayed:

Please allow additional time for courier updates
Contact us if your order has not arrived within the estimated timeframe

[STORE NAME] is not responsible for delays caused by:

Natural disasters
Transportation disruptions
Customs delays
Courier service interruptions
Incorrect address information provided by the customer

If a package is marked as delivered but not received, customers should contact the courier provider and our support team promptly.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete information is provided:

Delivery may be delayed or unsuccessful
Additional shipping charges may apply for re-delivery

We are not responsible for orders delivered to incorrectly provided addresses.

8. International Shipping

[STORE NAME] [DOES / DOES NOT] currently offer international shipping.

If international shipping is available:

Delivery times vary by country and customs processing
Customers are responsible for any customs duties, taxes, or import fees applicable in their country
International delivery delays may occur due to customs clearance procedures