Refund policy

Return and Refund Policy

Last Updated: [DATE]

At trenvya.com, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Please read our Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [X DAYS] of delivery

  • Be unused, unworn, and in original condition

  • Include original packaging, tags, manuals, and accessories

  • Not be damaged due to misuse or improper handling by the customer

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or customized products

  • Perishable goods

  • Innerwear or hygiene-sensitive items

  • Beauty or skincare products that have been opened

  • Gift cards or promotional items

  • Products marked as “Final Sale” or “Non-Returnable”

Please check product descriptions carefully before placing your order.

3. Return Request Process

To initiate a return, please contact us at [EMAIL ADDRESS] with:

  • Your order number

  • Reason for return

  • Photos of the product (if applicable)

Once your request is reviewed and approved, we will provide further return instructions.

Returns sent without prior approval may not be accepted.

4. Return Timeframe

Customers must request a return within [X DAYS] of receiving the product.

After the return request is approved, the item should be shipped back within [RETURN SHIPPING DAYS].

5. Refund Process

Once we receive and inspect the returned item:

  • We will notify you regarding approval or rejection of your refund

  • Approved refunds will be processed to the original payment method

Refunds are typically processed within [REFUND PROCESSING TIME].

Please note that banks or payment providers may take additional time to reflect the refund in your account.

6. Exchange Policy

We may offer exchanges for:

  • Defective products

  • Damaged items

  • Incorrect products received

  • Size replacement requests (if applicable)

Exchange requests must be made within [X DAYS] of delivery.

Product exchanges are subject to stock availability.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery.

Please include:

  • Order number

  • Clear photos or videos of the issue

  • Packaging images (if applicable)

After verification, we may offer:

  • Replacement

  • Exchange

  • Refund

  • Store credit

depending on the situation.

8. Return Shipping Costs

If the Return Is Due to:

Our Error (wrong, defective, or damaged product):

  • We may cover the return shipping cost or arrange a pickup.

Customer Preference (change of mind, incorrect size selection, etc.):

  • Customers may be responsible for return shipping charges.

Original shipping charges are generally non-refundable unless the return is caused by our error.

9. Cancellation Policy

Orders may only be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled and will instead fall under our return policy.

10. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Reach out to us at yugtrenvya@gmail.com

We will do our best to assist you.

11. Contact Information

For return, refund, or exchange-related questions, please contact us:

trenvya.com
Email: yugtrivedi783@gmail.com
Address: yugtrenvya@gmail.com

We value your trust and appreciate your support of trenvya.com.